Knoxville Hospital & Clinics Partnering with Nursing Care Centers to Protect Community’s Most Vulnerable

Dr. Cynthia Hoque visits with a patient at West Ridge Specialty Care. (photo and article submitted)

(from Knoxville Hospital and Clinics)
KNOXVILLE, IA – Knoxville Hospital & Clinics (KHC) is partnering with the area’s nursing care centers to protect the community’s most vulnerable, thanks to the hospital’s Mobile Express Care virtual visit service.

Mobile Express Care allows patients to visit with their primary care physician from their home, office, or anywhere in the world using a mobile device, tablet or laptop.

Every week, West Ridge Specialty Care schedules virtual appointments for residents and their KHC medical provider.

“We appreciate Knoxville Hospital & Clinic’s prompt use of technology to continue to take care of our residents’ medical needs during these times of restricted personal interaction,” said Michelle Kerschner, Administrator.

According to KHC’s Dr. Cynthia Hoque, the service has been a convenient way to check in on older residents while practicing social distancing guidelines.

“While these sorts of visits don’t have the same personal touch as seeing each other in the nursing home or clinic in person, they work fairly well and help keep all of us safe in the process,” said Dr. Hoque. “I’m looking forward to being able to see my nursing home patients the old-fashioned way again soon; however, this has been a great option in the meantime.”

Patients can be assured that their visits are confidential and secure. The entire Mobile Express Care service is secure, with multiple layers of security built into the system. Providers hold their conversations with patients in a room with the door closed to ensure privacy.

To schedule a Mobile Express Care virtual visit with your primary care physician on your mobile device, tablet or laptop, visit

Patients must install the Zoom app on their device to participate in the virtual visit.

Schedulers are online to assist patients from 7:30 a.m. – 7 p.m. weekdays and from 8 a.m. – 2 p.m. Saturday. Requests for appointments that are submitted after 7 p.m. during the weekday or after 2 p.m. on Saturday will be reviewed the following weekday business day. Or, you may call to schedule an appointment from 7 a.m. to 7 p.m.